I initially spoke to Guy (salesman) who was very nice at first. I ordered the Trinity grass which was quite expensive, but I agreed to go ahead as I was confident I was going through a professional company. On the day of installation I was very surprised that the 3 workmen knocked the door and didn't even introduce themselves! I know one was called Adam as I heard others saying his name but I have no idea what the others were called - which I found rather odd. I did watch a lot of the install process and I was very confident that the work was being carried out to a high standard but the installers themselves were not at all interested in speaking to me and I was shocked when there was only one workmen left on the job at 3pm and the other 2 had left without even saying Goodbye! The lawn looked lovely on completion. I did need to speak to 'Guy" again as I needed to keep the skip for longer (which I had initially asked Adam to arrange but he just disappeared off the job), but I found Guy wasn't as nice as he was previously. He didn't even ask how the install went or whether I was pleased with it! To sum up, the product is lovely, the install is very good, but the staff let the process down.