Personal opinion here so don't shoot the messenger. For starters, I want to make it very clear that the purchasing and delivery of the lawn and accessories were faultless. The accessories jointing tape and glue have not been used so cannot comment on their quality - for what it's worth, the feel of the jointing tape is of good quality. The lawn maintenance powder which you mix with water to cover your lawn periodically with is great and I have no issues with moss where I would have anticipated some so very good news. The lawn itself, undoubtedly looks great and was very easy to cut and fit. However, and this is the main reason for 3 stars for absolute clarity, I constantly have issues with individual grass fibres coming out of the lawn. At this rate, I would be surprised if there is much green left and it will be patches of the brown undercoat after 9 - 12 months. If this is the case, I will contact the company and see what can be done because the quality for the price would be unacceptable. I am sure the company will be great about it consodering their high rating. At this point though a 3 star rating will apply based on my experience to date and will be updated later if necessary.