Really the product And The service deserve 6/5! Yeh 6/5 Well why have I put 4/5 you might ask? We here goes everything about this system and how friendly the staff were (Hayden and Amanda plus the other guys) The craftsmanship and the exceptional customer first approach was commendable right down to the checking out their own lawns and the advice on which quality to have. The quality of the product - several people asked me how much time I spend on my lawn grounds keeping it to a putting lawn standard (at first glimpse people truly believe it is a first class real lawn) None of it can be knocked My only gripe is of the cost of installation - which is good for business on one sense and helps keep its exclusivity from a customer perspective. I just think as a business model, if it were cheaper to install many, many more people would have it! In a nut shell 1) service great 2) product great 3) the extra life you get not having to mow the lawn or tidy the garden (It always seems like you've just had the landscape gardeners in five minutes ago) What can possibly be wrong with that - spending time relaxing in the garden, not spending time WORKING in the garden) 4) down side - it's not cheap but suppose you could say " you pay for what you get" Question "would I pay the same money again to have it done?" Answer "yes - in a heartbeat!" Thank you Hayden and lazy lawn for the best money I've spent on the house, but it could be made cheaper for the masses and a full order book for the next twenty years If I were selfish though - yes not everybody has got it or the extra time to spend relaxing on it! Mark O PS I've put stripes in mine using a hover with the vacuumed bag detached - the stripes last about three days however it does take away that "not having to work in your garden" advantage - ok in preparation for the posh BBQs then????