LazyLawn Reviews

4.8 Rating 2,532 Reviews

97 %

of reviewers recommend LazyLawn

About LazyLawn:

Established over 40 years, LazyLawn offer an award-winning premium range of luxury artificial grass surfaces, suitable for all the family with a 10 year product warranty on the Professional Collection.

Professionally installed nationwide by the brands Which? Trusted Trader approved licensee network. Also available DIY with free technical support.

Visit Website

Phone:

0800 023 2343

Email:

info@lazylawn.co.uk

Location:

Ironstone Lane, Market Overton Ind. Est, Market Overton,
Ironstone Lane, Market Overton Ind. Est, Market Overton
Rutland
LE15 7TP

Write Your review

Tell us how LazyLawn made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LazyLawn 5 star review on 24th June 2026

Marcus Jones

LazyLawn 5 star review on 16th June 2026

David & Sue

LazyLawn 5 star review on 29th April 2025

Rose Boaler

LazyLawn 5 star review on 20th April 2025

Steve

797

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great to be honest, had to chase delivery, told it had been delivered and it had not, not told it was being delivered or when.”

Helpful Report

Posted 7 years ago

Dear Mr Jones-Owen I am sorry that you feel you did not have the best service on delivery. From investigating I can see that we did advise you of a delivery date ahead of time, that an attempt of delivery had been made on that day but there was no one to receive it. We tried to contact you by phone and then emailed you on the 21st to say that we would have to redeliver with an instruction of where to leave in a safe place if no one was going to be at home which you gave us. If you need anymore clarification please do contact the office

Posted 7 years ago

“I would not recommend this company. Grass we purchased was of a poor quality and the company refused to resolve the problem, basically saying there was nothing that could be done. Areas of the grass is very flat even after being brushed with an electric power broom and also shiny in appearance. We are very disappointed.”

Helpful Report

Posted 7 years ago

“Firstly we ordered our grass to be delivered before 12am on the 26th of June after waiting until 1 O`clock i phoned them chasing my delivery. I was then told there was a mistake on there part as they sent it to my home address instead of site. We then re-ordered for Tuesday the 3rd of July before 10am am, after waiting until 10.10am I phoned the company to check on my delivery and the lady said its a before 10am OH its 10:10am, I will chase the courier now and phone you straight back. 50 mnutes later i am chasing them and was now told its a AM delivery. I am now today at 12:50 still waiting for my delivery and still no call back, have tried calling them back and now goes onto the answering machine. I have also phoned the web site number and spoke to a lady and I asked to speak to Nicola or Louise and they asked who`s call in which I told them OH whats you number they will phone you back. I will finish my reveiw once my delivery arrives as they cannot gaurentee next day delivery and most of there deliveries are couriers who have no phone or tracking no so they cannot even contact them to find out where they are. Yourstruly Tony”

Helpful Report

Posted 7 years ago

“Despicable customer service and terrible service over all. I never received the grass after 6 weeks of ongoing 'failed deliveries' where I was lied to (I was finally informed that the grass I ordered had never even been cut and loaded onto the van from the depot, despite being told several times over the phone that it was on its way and then being blamed for non-existent attempts to call me on a phone that I had in my hand the entire morning). One of the failed deliveries was apparently due to a driver failing to show up for work. I had to bear the brunt of all their errors and never received so much as a verbal apology, let alone any compensation. Just awful from start to end! Finally got a refund - we'll see if the money comes through...”

Helpful Report

Posted 8 years ago

“Still didn't receive my order nor any information regarding order or delivery. Contacted Grass Direct but still waiting for response. Disappointing.”

Helpful Report

Posted 8 years ago

“I thought you were expensive compared to another company's and £56 delivery?”

Helpful Report

Posted 8 years ago

“Last 2 metres damaged with some sort of machine fault cutting through the fabric. Did stevie wonder roll this up because not only was the damage missed but it was rolled up so far out of square that the edge of the grass was damaged during shipping, due to being at least 8 inches longer than the 2m width. Photos of the damage taken if you are interested. Phil Brotherton.”

Helpful Report

Posted 8 years ago

“Not impressed with finish, awaiting a response back from email”

Helpful Report

Posted 9 years ago

“Didn't respond to requests for a quote despite completing all the paper work and chasing several times. It took some effort to complete the drawing to complete the request so pretty frustrated by that.”

Helpful Report

Posted 10 years ago

“Great product and quick service but crap delivery! The guy just abandoned my order at the side of my house! My partner had a broken leg and could not carry it in the house. I had to leave work to go straight home to bring it insde before it got pinched !!!!!!!!”

Helpful Report

Posted 11 years ago

Thank you for your comments and your valued custom. The couriers are only insured to leave the goods at the front of the property. They are not insured to carry items through the house, upstairs etc. This is explained in the order confirmation.

Posted 11 years ago

“communication was terrible and very unhelpfull”

Helpful Report

Posted 12 years ago

“Sir/Madam When I purchased from you for overseas use and export I informed your staff of my intention and made it clear. I was reassured that once the order arrives abroad and I produce an overseas receipt then VAT will be reimbursed. However, when I tried, the person to whom I was referred to, Ms Sally Footitt, has refused to refund the VAT owed to me. My correspondence with Sally was in March of this year. Kind regards and I await your response. Shafiq Harris”

Helpful Report

Posted 12 years ago

“I ordered because it said on the website that it was next day delivery. I ordered early in the morning only to then be told it was the following day delivery and not next day. The delivery costs were very high and also the prices were misleading as they excluded VAT. I was not offered any compensation for the way I was misled and will never recommend them.”

Helpful Report

Posted 12 years ago

LazyLawn is rated 4.8 based on 2,532 reviews