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LazyLawn Reviews

4.9 Rating 2,022 Reviews

98 %

of reviewers recommend LazyLawn

Company Reviews

Product Reviews

4.9

Based on 2,022 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About LazyLawn:

Established over 35 years, LazyLawn offer an award-winning premium range of luxury artificial grass surfaces, suitable for all the family with a 10 year product warranty on the Professional Collection.

Professionally installed nationwide by the brands Which? Trusted Trader approved licensee network. Also available DIY with free technical support.

Visit Website

Phone:

0800 023 2343

Email:

info@lazylawn.co.uk

Location:

Ironstone Lane, Market Overton Ind. Est, Market Overton
Rutland
LE15 7TP

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LazyLawn 5 star review on 8th April 2024

Krystina Normanton

LazyLawn 5 star review on 8th April 2024

Krystina Normanton

LazyLawn 5 star review on 4th April 2024

Krystina Normanton

LazyLawn 5 star review on 9th March 2024

LazyLawn 5 star review on 12th October 2023

LazyLawn 5 star review on 12th October 2023

LazyLawn 5 star review on 27th September 2023

769

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sent the wrong size even though I was very specific with the correct size and even adding it little over, I ordered a 5m by 6m and you sent a 5-5, you then sent me a strip to add in with glue and tape , I now have a join where I didn’t want one”

Posted 1 year ago

“Payed for but not yet received so, until we receive our order, we cannot assess how good or bad the small "golf" mat's are.”

Posted 2 years ago

“Some time ago my golf club issued us with mats either similar or from your company they are the best I've seen by far, and have encouraged other members to purchased them also. I am really disappointed especially after 2 other colleagues have purchased these on my recommendation. The backing is to thin and not very strong, I think the backing really needs to be thicker.”

Posted 2 years ago

“do not get this grass if you have dogs. they do not inform you that the artificial grass basically cant handle being urinated on all the time. dont waste your money like i did. over 2k just went down the drain.”

Posted 2 years ago

“The Wonder Yarn 36mm feels thick and is very pleasant to walk on. It has a nice appearance although the blades are all a similar shade so overall it lacks the natural appearance of some other high end artificial lawns. Service-wise Lazy Lawn were a disappointment. We were told delivery would be approx 5 days, after 4 days I received notification that my order had been processed and delivery would be a further 5 days. We contacted lazy lawn to check in and they said that they are extremely busy. This is understandable considering Covid but we were reminded about 5 times by the agent how busy they were and this felt like poor customer service. The agent then also told us he hadn’t actually processed our order until 4 days after we placed it and paid for it. We were also promised a call back and an inquiry into our order, which never came so we had to call back a few days later. Unfortunately we were let down by our landscapers and were hoping to have our grass refitted by a lazy lawn professional. When we contacted the local approved installer we were told they had no interest in ‘fixing a pigs ear’. When we contacted lazy lawn to share our experience, we spoke to a very friendly agent who said that they would try to help us find a solution. However after providing further requested details, we again never received a response to this day. Good quality product, poor customer service and shocking contractors.”

Posted 2 years ago

“Brilliant when first laid but after 3/4 years has flat patches where walked on and no amount of brushing will resolve this.”

Posted 3 years ago

“Booking confirmed deposit paid. Email sent with installation date .....that day came and went. The job had never been booked in. Had to contact MD he took over and job was completed”

(Head Office) - Posted 6 years ago

“A few days before delivery was informed the grass had a fault line in it and was not for sale - I picked the dearest luxury 40mm product but in the end due to Lazy lawn not being able to sorce more of the quality product the sale ended up being cancelled was not happy to say the least”

(Head Office) - Posted 6 years ago

Quality product and installation is our utmost priority. Alternatives were available. Thankfully this is a rare occurrence but we are genuinely sorry we could not help on your project.

Posted 6 years ago

“I love the grass and for that I would give 5 stars. Disappointed with the process from inaccurate measurements and plans by Lak, lost agreement and finance forms repeatedly signed and sent back by post and hand. Damage to our newly rendered and painted front wall which in good faith Shaun said he would send someone to repair despite no signs of damage s een on LazyLawn vehicles- no one ever came to repair it as promised. On a positive note, Re-laying of new grass was swiftly corrected as join in wrong place.”

(London) - Posted 6 years ago

“Good customer service and fast delivery. Price similar to other brands. Lots of choice and samples sent quickly. I chose Lazy Chic - regret that as much darker than natural grass on a bigger expanse. Also, lots of lines throughout product so can see artificial.”

Posted 6 years ago

“Just to be aware lazylawn grass quality is good but uses separate company to install the grass who are not so quick when problems. Quick to install but lawn laid in 2014 started getting lumpy within 1year told weeds which would resolve themselves, did think bit far fetch but was patient. Worse in 2016 after lot badgering someone did come out and then said it was subsiding back in Sept. Still badgering for date to resolve this as of yet no date or like hood of one. Not happy would not use again or recommend. Warranty unsure if worth paper it's written. On.”

(Taunton) - Posted 7 years ago

Dear Michelle, We are sorry to read this. Rest assured, your LazyLawn installer will rectify the lawn this week and has informed the Head Office team that he has made contact with you. The installer holds the license to install LazyLawn artificial grass and is trained by us, so although he runs his own company, we work very closely with him. Faye from the Head Office has also emailed you seperately. Please be assured that we are taking this seriously. Kind regards, LazyLawn Head Office.

Posted 7 years ago

“I recently purchased 2 golf fairway mats. I was very pleased with my purchase but I thought the postal charge of £14.00 was extremely expensive especially as items were posted by royal mail. Although my mat was good the handle of my husband's mat fell off after 13 holes!”

Posted 9 years ago

Good afternoon, did you place your order over the phone or the website, please call us on 0800 023 2343 ask for Adam and i will get a new handle out to you!

Posted 9 years ago

“Very quick and efficient to take my order and payment. I ordered on a Tuesday afternoon and paid £86 for next day delivery to Bristol (from Leicester). I happily accepted that I was too late to get the grass delivered on the Wednesday so I waited on site all day on Thursday for the delivery only to be told at 2/3pm (I contacted them) that the grass hadn't made it to Bristol so wouldn't be delivered until the following day. This was a problem as we were not going to be on site the following day as we were supposed to have finished the job. I inconveniently changed my schedule so that I could be there on the Friday for my promised AM delivery. Without any word from Lazy Lawn or the couriers again nothing turned up! It finally turned up on Monday lunch time, without any warning or any call to apologise. £86 is a lot for such a poor delivery service. I won't be using Lazy Lawn again. Olly Sharpe Tranquilo Landscapes.”

Posted 9 years ago

“Grass fitted fine but left fitting left my garden with a broken gravel board and piles sand all over the fence. According to the fitter this is to be expected!”

Posted 9 years ago

“Looks nothing like grass disappointed”

Posted 9 years ago

Sorry to hear you are unhappy with your purchase. Springfield Curl, the item you ordered, is a low pile product and is more like a bowling green finish and less of a garden lawn finish. Springfield Curl is usually perfect for display purposes but it does not have blades of grass like our 'Fresh' product for example - another popular product for displays. Please bare us in mind for future projects. Our Customer Service team can assist and advise you further.

Posted 9 years ago

“Grass is great, service would have been good if the correct size had of been delivered , causing less expense for time & fitting. No response or compensation from Evergreen for the extra expenses incurred.”

Posted 10 years ago

“no samples supplied no price list confused information on tel the staff treat calls as if you are small fry and not worth the bother well you did ask !”

Posted 10 years ago

“Initially customer service was brilliant then the sales agent changed the delivery date to what she thought best and resulting in massive problems. The customer service after delivery was non exsistant, and all emails ignored. Disgraceful. Lovely delivery man though”

Posted 10 years ago

LazyLawn is rated 4.9 based on 2,022 reviews