LazyLawn Reviews

4.9 Rating 2,024 Reviews

98 %

of reviewers recommend LazyLawn

4.9

Based on 2,024 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About LazyLawn:

Established over 35 years, LazyLawn offer an award-winning premium range of luxury artificial grass surfaces, suitable for all the family with a 10 year product warranty on the Professional Collection.

Professionally installed nationwide by the brands Which? Trusted Trader approved licensee network. Also available DIY with free technical support.

Visit Website

Phone:

0800 023 2343

Email:

info@lazylawn.co.uk

Location:

Ironstone Lane, Market Overton Ind. Est, Market Overton
Rutland
LE15 7TP

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LazyLawn 5 star review on 8th April 2024

769

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was simple, fast and efficient with no problems ordering and the process was very good. However I have chosen a normal rating due to the delivery. It was noted down as next day delivery (I placed my order Friday night) therefore due to the bank holiday I wasn't expecting delivery until Wednesday. I received a telephone call on Tuesday to say delivery would be on Thursday. I felt this was excellent service getting a telephone call to say when the delivery was (even if it was a day late). Waited until 04:00pm on Thursday until I called to ask when the delivery would arrive to be told that it was never picked up from the depot and it would be delivered between 08:30am and 12:00pm on Friday. Again waited until 12:30pm still no delivery. Called to enquiry again and before they called back the delivery arrived at 01:00pm (one week after I placed my order to be delivered next day) After a good start with quick and simple order process and efficient service I was disappointed with the delivery. I have expressed my disappointment to Lazy Lawn however I am yet to receive a response.”

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Posted 9 years ago

“The experience of buying was simple and easy. However the draconian language used in the delivery details is almost rude. Dare to be out and we will not leave it AND charge you £20 to redeliver. Great! I am involved in Marketing and you need some help to make all this a bit more user friendly as this is certainly not that”

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Posted 10 years ago

“Expensive”

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Posted 10 years ago

“Installation team were great. That cannot be said of their customer service dept, very slow at answering emails and we were promised a welcome pack that has never turned up!”

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Posted 10 years ago

LazyLawn is rated 4.9 based on 2,024 reviews