LazyLawn Reviews

4.8 Rating 2,528 Reviews

97 %

of reviewers recommend LazyLawn

About LazyLawn:

Established over 40 years, LazyLawn offer an award-winning premium range of luxury artificial grass surfaces, suitable for all the family with a 10 year product warranty on the Professional Collection.

Professionally installed nationwide by the brands Which? Trusted Trader approved licensee network. Also available DIY with free technical support.

Visit Website

Phone:

0800 023 2343

Email:

info@lazylawn.co.uk

Location:

Ironstone Lane, Market Overton Ind. Est, Market Overton,
Ironstone Lane, Market Overton Ind. Est, Market Overton
Rutland
LE15 7TP

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LazyLawn 5 star review on 29th April 2025

Rose Boaler

LazyLawn 5 star review on 20th April 2025

Steve

LazyLawn 5 star review on 15th April 2025

Mike And Claire

LazyLawn 5 star review on 2nd April 2025

Elizabeth Mee

795

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to be delighted as we have used this company in the past however service was very mixed. Initial enquiries to help with choices met with no response and only automated messages. We bought grass only for a small garden. Once I had ordered the communication arranging delivery was excellent. On delivery however the driver refused to bring the the grass into the garden and dumped it in an alleyway just off the side of the road where it stayed until I could gather a few people to carry it in- on contacting the company they apologised and told me that they would usually bring a trolley if they couldn't carry the grass which is what I would have expected . The grass itself looks lovely and nicer than many others and hopefully will last as wall as my last lawn. Sadly the piece was a full 10cm short of the ordered length which made fitting it far more awkward than it should have been with a small gap in a corner. Not the end of the world but also not exactly what I paid for. I contacted the company about this but received no reply. I'm sure many people get a much better service - perhaps if you have the lawn fitted they get it right, the product is good and parts of the service are ok but as a return customer I was disappointed”

Helpful Report

(Head Office) - Posted 2 years ago

Thank you for taking the time to leave your feedback and thank you once again for your business and comments relating to the high quality looks of our grass. It is rare to receive mixed feedback like this and naturally we want to see how we can learn from this and improve moving forward for all customers. We apologise if there has been any miscommunication relating to the terms of delivery. Due to insurances, the delivery driver is not covered to move the goods to a back garden or any other location, other than the front of the property. This is stated on the website, the order confirmation and the transport team advise this when booking in the delivery. We also advise that 1-2 people are normally required to be at the delivery address to receive the order, due to the product’s bulky nature, weight and size. We have checked and did not receive any correspondence relating to the size of the section. Had this been the case, we could have arranged a replacement piece. We do also note your original enquiry on 27/03 was for a 7m section, and a 6.5m section was ordered on 14/04. We cannot offer further comment to the claim without more information and supporting images from the site. Please contact the customer service team on 0800 0232343 or info@lazylawn.co.uk and they will be happy to assist you.

Posted 2 years ago

“Machine edge not grey, needed trimming. Finish surface looks ok though.”

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Posted 2 years ago

“Didnt call me back when they said they would, late delivery. Not good”

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Posted 2 years ago

Hi James, Many thanks for you review. Firstly please accept our apologies for the problems you have experienced with this order. Following your comments we have discussed with the team and steps are in place to ensure that this is not a repeat occurrence. Thank you for placing your order and should you have any queries moving forward please don't hesitate to contact us. With kind regards, Rebecca

Posted 2 years ago

“The service from the company was 1st class good price very helpful when asked questions and delivered when they said. The only thing that let it all down was the delivery driver. Now I know the policy is to drop it at the front of the house!! And it's down to the discretion of the driver to change. But when asked if he could please deliver to the back of the house (good access) and he says yes no problem!! I will find the back!! I shut the front door go and open the back gate, and find that he's just left it all at the front of the house and gone!! Didn't even attempt to deliver to the back. My advice if this happens to anyone DON'T sign the delivery note until its where it has been agreed that driver will leave it. This action spoilt what was a very positive purchase from the company,”

Helpful Report

Posted 2 years ago

“ordering was a breeze and the delivery driver was spot on the only downside was the communication as my order was delayed and I had no reply to my call or Email”

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Posted 2 years ago

“Personal opinion here so don't shoot the messenger. For starters, I want to make it very clear that the purchasing and delivery of the lawn and accessories were faultless. The accessories jointing tape and glue have not been used so cannot comment on their quality - for what it's worth, the feel of the jointing tape is of good quality. The lawn maintenance powder which you mix with water to cover your lawn periodically with is great and I have no issues with moss where I would have anticipated some so very good news. The lawn itself, undoubtedly looks great and was very easy to cut and fit. However, and this is the main reason for 3 stars for absolute clarity, I constantly have issues with individual grass fibres coming out of the lawn. At this rate, I would be surprised if there is much green left and it will be patches of the brown undercoat after 9 - 12 months. If this is the case, I will contact the company and see what can be done because the quality for the price would be unacceptable. I am sure the company will be great about it consodering their high rating. At this point though a 3 star rating will apply based on my experience to date and will be updated later if necessary.”

Helpful Report

Posted 3 years ago

“I initially spoke to Guy (salesman) who was very nice at first. I ordered the Trinity grass which was quite expensive, but I agreed to go ahead as I was confident I was going through a professional company. On the day of installation I was very surprised that the 3 workmen knocked the door and didn't even introduce themselves! I know one was called Adam as I heard others saying his name but I have no idea what the others were called - which I found rather odd. I did watch a lot of the install process and I was very confident that the work was being carried out to a high standard but the installers themselves were not at all interested in speaking to me and I was shocked when there was only one workmen left on the job at 3pm and the other 2 had left without even saying Goodbye! The lawn looked lovely on completion. I did need to speak to 'Guy" again as I needed to keep the skip for longer (which I had initially asked Adam to arrange but he just disappeared off the job), but I found Guy wasn't as nice as he was previously. He didn't even ask how the install went or whether I was pleased with it! To sum up, the product is lovely, the install is very good, but the staff let the process down.”

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Posted 4 years ago

“A little disappointed that the customer service number is premium rate which was forwarded to a mobile voicemail.”

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Posted 4 years ago

Hi Scott. Really sorry about this. We are very close to changing our number across to a free of charge as know this is a problem. If you would like to email us we will arrange a refund of the fee incurred. When it is out of hours i.e the weekend the calls are forwarded to our works mobiles so that if we are avilable we can take the calls. Kind regards, Amy Sales Manager

Posted 4 years ago

“Pre sale and product excellent. Post sale communication left a lot to be desired.”

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Posted 4 years ago

“ONE MEN DELIVERING BIG-HEAVY ROLLS OF GRASS???? HE ASKED MY WIFE TO GIVE HIM HAND,AS MY WIFE NICE PERSON ,SO SHE DID....SHE STRECH HER MUSCLE IN LEG,THANKS GOD NOT THE BACK!!!!”

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Posted 4 years ago

“The fairway mat I ordered arrived after a bit of time. It is ok, but the tag has broken off after only 2 uses which is not very robust.”

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Posted 5 years ago

Hello Corinna, Thank you for the feedback, thankfully this is a very rare occurance. We have supplied hundreds of thousands of these mats over the past 30 years with great success. We will send you another handle and fixing to use.

Posted 5 years ago

“Lazylawn Surrey installed Wonder Yarn on a small lawn area that was covered in shade from overhanging trees. Also installed a putting green on an old patio area that is surrounded by a brick wall. We are extremely pleased with both areas and with the speed and expertise of the LazyLawn workforce. Both areas are much improved and look so much better”

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Posted 5 years ago

“Easy service and purchasing procedure online. However GBP 40 is excessive for a delivery cost and is not made clear until checkout.”

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Posted 6 years ago

“Good fast delivery, very nice product. But the join I had in my 4x6 piece that came from the factory is noticeable so a bit disappointed with that.”

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Posted 6 years ago

“Delivery instructions were not adeared to by driver..”

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Posted 7 years ago

“Ordered SuperPlay and quality of product was excellent. Would have been 5stars but for the astronomical delivery charge of £65. In this day and age if you can’t negotiate a better delivery deal customers will go elsewhere.”

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Posted 7 years ago

“Whilst I am quite happy with the product and the price, it was disappointing to have had to pay someone to wait on site on the pre-arranged delivery day, only for the grass not to arrive. When contacted by Tufnells, the transport company used by Artificial Grass Direct, they were very apologetic but it still cost me a days' wages for a labourer to hang around all day. The finished garden look good, however.”

LazyLawn 3 star review on 19th April 2019

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Posted 7 years ago

“We expected a darker green and a deeper pile. That said it kinda does the job.”

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Posted 7 years ago

“Installation was good although quite a wait for it, after installation it looked great however, within 8 weeks some of the lawn started to lay down this was not expected, I asked about mantenance when istailed and was told to just water every evening as I had dogs. Have now been told that I should have been brushing it with a hard broom regularly. Now waiting for someone to come back and resand and brush.”

Helpful Report

Posted 7 years ago

“Installation guys where excellent they worked very hard and completed within 3 days, but quality of product not that good had issues which have never been followed up as promised, although the finish looks relatively good i don't believe that it will last as long as indicated as large area are breaking up.”

Helpful Report

Posted 7 years ago

LazyLawn is rated 4.8 based on 2,528 reviews